Billing & Insurance

Our Payment Approach

New U Wellness Center operates on a self-pay model. This means we do not bill insurance companies directly, and payment is due at the time services are rendered. By working outside the insurance system, we’re able to provide longer visits, individualized care, and a more comprehensive functional medicine approach.

Insurance & Reimbursement

Although we do not participate with insurance plans, many patients with out-of-network benefits are able to receive some reimbursement from their insurance provider.

Superbills for Reimbursement

After each appointment— or upon request— we will provide you with a detailed receipt (superbill) that includes:

  • CPT (procedure) codes

  • ICD-10 (diagnosis) codes

  • Provider information

  • Amount paid

  • Dates of service

You may submit this superbill to your insurance company for possible reimbursement.

Please note: Reimbursement is not guaranteed. Coverage varies based on your specific insurance plan, deductible, and out-of-network benefits. The patient is responsible for submitting the superbill if they choose to seek reimbursement.

Why We Don’t Bill Insurance

Functional medicine requires longer visits, advanced diagnostic review, and a holistic approach that insurance billing models do not support. By remaining independent of insurance restrictions, we can:

  • Spend more time with each patient

  • Focus on root-cause healing instead of symptom management

  • Offer personalized, comprehensive wellness plans

  • Recommend labs and treatments based on need—not insurance limitations

FSA/HSA Accounts

Most patients are able to use HSA (Health Savings Accounts) or FSA (Flexible Spending Accounts) to pay for visits and lab testing. Check with your plan provider for specific eligibility.

Medicare & Medicaid

At this time, New U Wellness Center is not enrolled with Medicare or Medicaid, and these programs cannot be billed for our services. Medicare/Medicaid patients may still be seen on a self-pay basis but cannot submit superbills to these programs for reimbursement.

Questions About Your Coverage?

If you plan to submit for reimbursement, we recommend calling your insurance company and asking:

  • Do I have out-of-network benefits for functional medicine or integrative services?

  • What percentage of services are reimbursed?

  • What is my out-of-network deductible?

  • Do I need a referral?

  • How do I submit a superbill?

Every plan is different, so obtaining this information ahead of time can help avoid surprises.

We’re Here to Help

If you have questions about billing or need assistance understanding your superbill, please contact our office—we’re happy to guide you through the process.

Pricing Policy & Transparency

At New U Wellness Center, we believe in transparent and fair pricing. While many of our service prices are visible at the time of booking, some services or products depend on the quantity used, which can affect the final cost.

Here’s how our pricing works:

Service Pricing at Booking

  • When you book a service through our website, most prices are listed clearly so you can see the base cost before committing.

  • These prices reflect a typical session or treatment, but may vary depending on the specific practitioner, length, and scope.

Variable Pricing Based on Quantity

  • For certain services that include consumable products (e.g., supplements, injectables, or other wellness products), pricing can change based on how much of the product is used.

  • During your appointment, your practitioner will assess how much product is needed and will communicate the associated cost before proceeding.

Estimates & Good Faith Quotes

  • If you’re concerned about what your total cost may be, you’re welcome to request a personalized estimate.

  • We provide good faith estimates for our services so you know what to expect before your visit.

  • For recurring or multi-part treatments, we can also give you an estimate of total costs based on your treatment plan.

Why Prices May Vary

  • The final cost of your visit can be influenced by the specific provider, any add-on services, and the amount of product used.

  • Our goal is to keep pricing as clear as possible while still tailoring care to your unique needs.

Billing Help & Support

If you have any questions about pricing or cost estimates, we are here to help. We’re committed to ensuring you have all the information you need.
Contact us with any questions.